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FIS Information Advisers

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  • Post Ref: DP2733
  • Department: Children, Young People & Learning
  • Division: 0-5 Services
  • Section: Family Information and Workforce Team
  • Salary details: £18,870 - £20,541 pro rata
  • Employment Status: Full time / Part time
  • Hourly Rate:
  • Hours: Various
  • Contract Type: Permanent
  • Working Weeks:
  • Closing date: 21 October 2018
  • Interview date: 02 and 09 November 2018
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Do you have excellent communication skills and want to work with families in Poole?

We have an exciting opportunity for you to join our team as a Family Information Adviser. 

We are currently recruiting for two Family Information Advisers, one part-time 16 hours per week, and one full-time 37 hours per week. Please note that there is not a pre-determined working pattern for the 16 hour post, and we are happy to be flexible regarding a working pattern to suit the successful applicant.

You will be someone who wants to make a difference by providing essential information and a high quality service to families in Poole. 

You need excellent organisational and communication skills and a creative flair, together with professional customer service skills to ensure the Children & Young People’s Welcome Area offers an efficient, warm and welcoming service.  

The post holder will provide information and assistance to the public through a variety of channels:

  • Face to Face via the Welcome Area, in the Dolphin Centre
  • Outreach in the Community, working together with a range of services
  • Via email
  • 1-1 Assistance to families who are experiencing barriers to taking up Childcare or using the online Family Information Directory / Local Offer

As part of your role you will also be required to record enquiry and service information on a database and produce periodic reports with evidence of outcomes to the Family Information and Workforce Manager. 

If this is you and you would like to join a friendly, driven team, we would like to hear from you.

For an informal discussion please contact Louise Chiles on 01202 261913. 

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

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